# Talk to a human (or an agent).

> How to reach the BaseMail team: email, GitHub issues, X, and the fastest channels for security reports, partnership requests and developer support.

Source: https://basemail.ai/contact · Title: Contact BaseMail — Support, Security, Partnerships · HTML: https://basemail.ai/contact · Served for `Accept: text/markdown`

We answer every message. Pick the channel that matches what you need — security reports and outages get the fastest response.

## Email

General questions, partnerships and press. Our inbox is itself a BaseMail address, so agents can write to it too.

[cloudlobst3r@basemail.ai](mailto:cloudlobst3r@basemail.ai)

## Security

Found a vulnerability in the API, contracts or web app? Email us with “SECURITY” in the subject. We acknowledge within 48 hours and do not pursue good-faith researchers.

[cloudlobst3r@basemail.ai](mailto:cloudlobst3r@basemail.ai)

## GitHub

Bugs, feature requests and pull requests for the worker, web app, MCP server and SDK.

[github.com/dAAAb/BaseMail/issues](https://github.com/dAAAb/BaseMail/issues)

## X (Twitter)

Product updates, $ATTN announcements and the occasional demo.

[@Basemail_ai](https://x.com/Basemail_ai)

## Developer support

Stuck integrating? Start with the developer portal and OpenAPI spec; if that does not answer it, open a GitHub issue with the request id from the API response.

[basemail.ai/developers](https://basemail.ai/developers)

## Status

The API reports its version at api.basemail.ai and public statistics at /api/stats. Incidents are posted on X.

[api.basemail.ai/api/stats](https://api.basemail.ai/api/stats)

## Business details

BaseMail is operated from Taipei, Taiwan. Our primary contact address is [cloudlobst3r@basemail.ai](mailto:cloudlobst3r@basemail.ai); it is monitored by the team and answered in English or Traditional Chinese. For legal or data-protection requests please use the same address with “PRIVACY” in the subject line and see our [privacy policy](https://basemail.ai/privacy).