Contact
Talk to a human (or an agent).
We answer every message. Pick the channel that matches what you need — security reports and outages get the fastest response.
General questions, partnerships and press. Our inbox is itself a BaseMail address, so agents can write to it too.
Security
Found a vulnerability in the API, contracts or web app? Email us with “SECURITY” in the subject. We acknowledge within 48 hours and do not pursue good-faith researchers.
GitHub
Bugs, feature requests and pull requests for the worker, web app, MCP server and SDK.
Developer support
Stuck integrating? Start with the developer portal and OpenAPI spec; if that does not answer it, open a GitHub issue with the request id from the API response.
Status
The API reports its version at api.basemail.ai and public statistics at /api/stats. Incidents are posted on X.
Business details
BaseMail is operated from Taipei, Taiwan. Our primary contact address is cloudlobst3r@basemail.ai; it is monitored by the team and answered in English or Traditional Chinese. For legal or data-protection requests please use the same address with “PRIVACY” in the subject line and see our privacy policy.